We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at seraphiccrystal@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at seraphiccrystal@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at seraphiccrystal@outlook.com.

Shipping Policy

Last Updated: [2025/02/14]

Thank you for shopping with Seraphic Crystal! We strive to ensure your order arrives safely and efficiently. Below are the details of our shipping process:

1. Order Processing Time

Processing Time: All orders require 7-15 business days (excluding weekends and public holidays) for processing and preparation before shipment. This includes quality checks, packaging, and handling.

Stock Availability: If an item is out of stock or delayed, we will notify you via email within 24 hours to discuss options (e.g., replacement, refund, or partial shipment).

2. Shipping Times & Costs

Shipping Destinations: We ship worldwide.

Estimated Delivery Time: After processing, shipping typically takes 7–25 business days, depending on your location and local customs. This is an estimate and not guaranteed.

Shipping Fees: Calculated automatically at checkout based on destination and package weight/size.

3. Tracking Information

Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package.

Tracking updates may take 3-5 business days to appear in the carrier’s system.

4. Customs & Import Taxes

Buyers are responsible for any customs fees, taxes, or duties in their country. These are not included in the product or shipping costs.

We declare the exact order value on packages. Undervaluing items is prohibited.

5. Delays & Lost Packages

Delays: Shipping times may extend due to carrier issues, weather, customs, or holidays. We will notify you if your order is significantly delayed.

Lost Packages: If your order hasn’t arrived after 30 business days from shipment, contact us at Seraphiccrystal@outlook.com for assistance.

6. Returns & Exchanges

Returns: Unused, undamaged items in original packaging may be returned within 30 days of delivery. Buyer covers return shipping costs.

Exchanges: Contact us first at Seraphiccrystal@outlook.com to confirm eligibility.

Learn more: [Link to Return Policy].

Contact Us

For urgent shipping inquiries, email Seraphiccrystal@outlook.com or use our [Contact Form]. We respond within 1-2 business days.

Note: This policy may be updated periodically. Please check back for changes.

Customer Support

📧 Email: Seraphiccrystal@outlook.com
📅 Response Time: 24 hours

Need Urgent Help?

For order-related issues (e.g., tracking, delays), include your order number in the email subject line to expedite assistance.

Note: We do not offer phone support at this time. All inquiries must be submitted via email or social media.